We specialize in human-centered design (HCD) evaluation, offering customized solutions to uncover and address the real needs of your organization and stakeholders. Our services revolve around gathering qualitative and quantitative insights that illuminate the root causes and hidden patterns behind program successes and challenges.

• Evaluation & Research Design: We create end-to-end evaluation frameworks incorporating mixed methods, including interviews, focus groups, and surveys. As we often say, “We dig deeper so your data doesn’t get left behind.”
• Facilitation & Workshops: We offer co-creation sessions, design sprints, and collaborative workshops to ensure that program design and implementation are informed by genuine user voices. We use a hands-on approach and constantly emphasize, “No insight is too small to matter.”
• Stakeholder Engagement & Communication: We help you involve your beneficiaries, partners, and communities throughout the evaluation process. We believe, “When everyone’s voice is heard, real transformation begins.”
• Strategic Recommendations: We translate research findings into practical action plans. Clients regularly comment on our “ability to turn raw data into targeted steps for immediate improvement.”

In everything we do, we blend human-centered design principles with rigorous evaluation to help you see the true potential of your services, products, or programs.



Selected projects

Transforming Institutional Processes at ADB

At the Asian Development Bank, I supported an evaluation of the New Operating Model that involved over 320 interviews, 65 focus group discussions, and 20 workshops. This in-depth research mapped institutional processes—including project design and IT systems—to uncover barriers that were holding back efficiency.

Unifying ADB with the ‘One ADB’ Evaluation

In the ‘One ADB’ evaluation, I spearheaded a comprehensive study designed to break down organizational silos and foster integration across ADB. By conducting 51 interviews and facilitating 11 participatory workshops with operations and knowledge teams, we identified critical institutional barriers and developed strategic insights. The evaluation underscored the need for shared approaches to knowledge management, with one colleague stating that the process “opened up the conversation on integrated solutions for our entire organization.”

Innovating Climate Operations with the CCRE Tool

I designed the Climate Risk Screening Tool (CCRE) by developing multiple interactive, high-fidelity prototypes using Figma and no-code data solutions. This project supported ADB’s climate operations by embedding risk screening into the existing information systems as a module, rather than as a standalone tool. User research with ADB staff revealed pain points that the prototypes addressed, ensuring that the final tool boosted both usability and effectiveness in climate risk management.

Driving Agritech Innovation Across Multiple Countries

Through the GSMA Agritech Programme, I managed multi-country field research in regions including Nigeria, Indonesia, and Kenya to evaluate digital agritech solutions for smallholder farmers. For instance, at TheAgroMall in Nigeria, interviews with farmers and field agents pinpointed inefficiencies in procurement processes, which informed the design of ERP prototypes. Similarly, at Koltiva in Indonesia, I led the redesign of digital supply chain management platforms, resulting in improved system efficiency and a more user-friendly experience across the agritech ecosystem.

Revamping Indonesia’s LAPOR! Complaint Handling System

In a consulting engagement with the Indonesian government, I evaluated the LAPOR! National Complaint Handling System by conducting 41 interviews and 4 focus group discussions. My detailed recommendations helped shape a comprehensive roadmap for system improvements, which ultimately led to a 64% faster resolution of complaints. Stakeholders noted that “the changes provided a much-needed upgrade to the complaint process,” affirming the effectiveness of qualitative insights in driving public sector digital transformation.